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Customer Program Manager

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Customer Program Manager (Associate/Senior) in our Milwaukee or Green Bay, WI locations.

Job Responsibilities

•    Manage and support customer programs, renewable energy programs, electric vehicle programs, and/or energy efficiency initiatives and offerings 
•    Drafts program goals and budgets, including working with internal and external stakeholders, updating budget forecasts and accruals, and completing budget reports.
•    Develops documents for filing with utility regulators and other program stakeholders.
•    Identify and implement program improvements; Set metrics and ensure accurate tracing of customer participation metrics.
•    Maintain and improve relationships with program vendors, contractors, and implementers to ensure program success.
•    Lead or coordinate responses to program data requests from internal and external stakeholders, as well as third parties, including working across departments to gather necessary information.
•    Leads daily support of the customer experience for assigned programs and initiatives, including all relevant customer inquiries.
•    Plan and implement program customer satisfaction surveys and report.
•    Develops new programs and customer initiatives and offerings

Minimum Qualifications

  • Bachelors degree

Preferred Qualifications

  • Bachelor’s degree in Business Administration, Marketing, Engineering, Public Policy, Social Sciences, or related discipline
  • 3-5 years of relevant experience




End Date: 10/20/2021 

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements


Milwaukee, WI, US, 53203

Company:  WEC Energy Group (WEC)
Req ID:  286

Nearest Major Market: Milwaukee