Customer Billing Operations Analyst

Job Summary

The Business Analyst (Associate/Analyst/Senior) position is responsible for providing business analyst and technical support for the Customer Services Meter to Bill Team across multiple utilities and jurisdictions. This includes performing critical controls and activities related to the Open-cIS Customer information System to ensure timely and accurate billing for customers including monthly billing rate entry/verification and Test Billing support. This role supports Meter-to-Bill operational processes, including billing accuracy, rate implementation, and system configuration within the Customer Information System.  The position also applies business process and technical expertise to gather and business requirements, develop solutions, coordinate project-related activities, and author and execute test cases for system releases.  Responsibilities may vary based on experience level, with senior roles providing increased leadership in requirements development, testing coordination, project support and cross-functional influence.

This is a job family posting (Associate Business Analyst, Business Analyst, Senior Business Analyst) where the experience will determine the level offered.

Job Responsibilities

• Perform analysis on large amounts of complex data to provide the business with fact-based insights.
• Provide an internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis.
• Support departmental reporting, metrics, budgets, dashboards, and analytics.
• Make recommendations and present alternatives to address business needs or resolve impediments.
• Perform system configuration and administration within the Customer Information System
• Develop functional, process, and system documentation.
• Monitor system and process performance and escalate issues as appropriate.
• Influence stakeholders and gather, define, and document complex business requirements and processes.
• Serve as subject matter expert on systems, process, and user/customer impact.
• Identify change management implications of business processes and system changes.
• Support billing accuracy by assisting with rate implementation, validation, and testing within the Customer Information System.
• Support project initiatives by gathering, defining, and coordinating business requirements, developing and maintaining project plans or tracking templates, coordinating testing activities, and supporting implementation and release tasks across business and technical teams.
• Support system releases by coordinating testing activities, validating results, and assisting with defect tracking and resolution.

Minimum Qualifications

• Bachelor's Degree in Business Administration, Information System/Technology or related discipline (May 2026 grads eligible to apply)
• Strong analysis, decision making and problem solving skills
• Excellent interpersonal and communication skills (both written and verbal) 
• Ability to work as part of a team and interact effectively with others
• Excellent organizational skills with the ability to balance multiple tasks under time constraints
• Experience working with project management methodology preferred
• Proficient in standard office software (MS Excel, Visio, Word)

Preferred Qualifications

• 2+ years’ experience with SQL Server.
• Experience with Power BI or similar data visualization and reporting tools.
• Experience working with large datasets and performing data analyses to support business decisions.
• Knowledge of utility billing processes and Meter-to-Bill operations.
• Strong analysis, decision-making and problem-solving skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to work as part of a team and interact effectively internally or virtually with others.
• Excellent organizational skills with the ability to balance multiple tasks under time constraints.
• Experience working with Customer Information Systems or utility billing systems.
• Experience supporting project management activities, including gathering and documenting business requirements, developing project plans or tracking templates, coordinating testing activities, and supporting implementation and release efforts.
• Ability to work effectively in a complex and evolving operational environment.
• Proficient in standard office software (MS Excel, Word, and PowerPoint).