Business Analyst

Job Summary

Provide technical system and process support for Wisconsin, Michigan, and Minnesota Utility Operations. A solid understanding of field and operational practices, organizations, processes and systems is required to effectively support technical and process solution implementation and their overall integration across the multiple systems and business processes utilized both within and outside of the department. 

The Business  Analyst position is part of the Associate Business Analyst, Business Analyst, Sr. Business Analyst, and Prinicpal Business Analyst job family and experience will be the determining factor.

Job Responsibilities

• Perform analysis on large amounts of complex data to provide the business with fact-based insights
• Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis
• Support departmental reporting, metrics, budgets, dashboards, and analytics
• Make recommendations and present alternatives to address business needs or resolve impediments
• System configuration and administration
• Develop functional, process, and system documentation
• Monitor system and process performance and escalate issues as appropriate
• Influence, gather, define and document complex business requirements and processes
• Develop test plan / test cases and coordinate user acceptance testing
• Lead projects or process improvements
• Serve as subject matter expert on systems, process, and user/customer impact
• Prepare business cases and cost/benefit analysis
• Work with cross-functional teams and contacts to ensure efficient process flow across organizational lines
• Develop and champion new and innovative ways to leverage data
• Influence the documentation and prioritization of strategic initiatives and process improvements with strong consideration of the user/customer experience
• Build support for projects based on business and data analysis. Make independent recommendations for process improvements based on analysis. Build cases for action through visual presentation.
• Give direct support on user system and process issues

Minimum Qualifications

• Bachelor's degree in Engineering, Business Administration, Information Systems or related discipline.
• Strong analysis, decision making and problem solving skills
• Excellent interpersonal and communication skills (both written and verbal)
• Ability to work as part of a team and interact effectively with others
• Excellent organizational skills with the ability to balance multiple tasks under time constraints
• Experience working with project management methodology preferred
• Proficient in standard office software (MS Excel, Visio, Word)
• The Business Analyst requires 2-3 years of relevant experience
• The Senior Business Analyst requires 4-5 years of relevant experience 
• The Principal Business Analyst requires 7+ years of relevant experience

Preferred Qualifications

• Knowledge of natural gas construction and field operation practices.
• Strong communication and organizational skills to present information to a broad audience.
• Demonstrated experience in project management, planning, and technical writing.
• Experience supporting IT capital projects in project management or analyst role