Operations Supervisor

Job Summary

The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit. This includes (but not limited to) supervisory tasks in Gas Operations or Electric Operations related to construction, design, planning, and scheduling for We Energies electric/gas transmission and distribution systems. The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company’s transmission and distribution infrastructure within an assigned area. Operations Supervisors ensure that all customers’ needs are met in a safe, efficient and timely manner through the effective management/utilization of personnel, equipment, and materials. Their first concern is to ensure the safety of employees, customers, and contractors during all work applications.

The Operations Supervisor/Senior Operations Supervisor may be rotated to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization.

Job Responsibilities

• Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required.
• Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
• Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations.
• Coach, counsel, and train employees for improved job performance. Implement and administer the progressive disciplinary process when appropriate.
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues.
• Evaluate performance, coach, develop and conduct annual performance reviews with individual employees.
• Ensure that all customer expectations are meet through timely response and quality work.
• Supervise all customer requested work to ensure customers’ negotiated dates are met.
• Work through various channels to keep customers informed prior to and during planned outages.
• Resolve issues relating to customer concerns/questions.
• Coordinate activities for storm restoration/gas emergencies and communicates field issues in order to keep customers informed.
• Manage all trouble or emergency work within a defined area.
• Work with Customer Service group, or others, to audit work from design through construction. Provide feedback to appropriate work groups, or contractor work force, for process improvement.
• Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc. 
• Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions.
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations.
• Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work.  Approve contractor invoices as appropriate.
• Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
• Engage employees to promote an inclusive workforce and team.
• Work with customers to proactively identify needs and problems.
• Respond to complaints associated with crew or contractor performance and work with customer to resolve.
• Participate in community activities as a representative of the company.
• Coordinate facilities management for repairs, maintenance, etc.
• Represent the office or the Area on special projects teams, committees, and industry organizations as assigned.
• Become efficient at the use of computer, associated hardware and applications in order to perform job in an efficient and safe manner.

Minimum Qualifications

• High School Diploma, HSED, or GED 
• Five to 10 years experience in a distribution/construction operations trade and/or five to 10 years experience in supervision of direct reports.
• Valid driver's license 
• Good working knowledge of union contracts and employee relationship building.
• Ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Strong communication and organizational skills are a benefit.