Customer Consultant - Inbound (Part Time)

Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career in a WEC Energy Group Care Center may be a fit for you!

We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time) in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.

We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

This position has a direct impact on the energy that people in our communities use every day.

Job Responsibilities

The Part -Time Customer Consultant is responsible for:

• Receiving all incoming gas, electric, and steam contacts from customers
• Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
• Processing on and off orders, reconnections, trouble calls, and gas emergency calls
• Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
• Perform special assignments as needed
• The Care Centers operate 24/7 to ensure customers have energy related solutions
• We offer a competitive salary, starting at $24.18/hour
• Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends
• Part time hours may vary, with a minimum of 20 hours per week, with the opportunity to work additional hours

Tentative Start Date: July 14th, 2025

Preferred Qualifications

• One year customer contact or call center experience preferred
• Computer experience is preferred

Testing Requirements

Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. 

Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.