Metro North Troubleshooter

Job Summary

Maintain 24-hour, seven-day-a-week electric service and safety to all WE customers and employees by responding to emergency and routine situations affecting the transmission and distribution systems of overhead and underground service.

Job Responsibilities

The Troubleshooter performs the following duties:

• Perform emergency and routine switching of both company and customer equipment, both overhead and underground, ranging from 120v to 345kv
• Implement hold-off and hotline procedures to ensure safety in accordance with the Protective Card Procedures
• Establish isolation zones for safety with System Dispatch Control and Distribution Dispatch for maintenance, construction, and emergency situations
• Interpret operating instruction, switching diagrams, substation one-line diagrams, engineering orders, blueprints, and operating maps in both company and customer substations and associated field equipment
• Perform phasing, testing, and protective grounding operations
• Set regulation
• Assess situations, isolate problem and determine appropriate resolutions, repair or temporary or permanent when possible or recommend crews and materials as needed
• Assist police and fire departments by switching, isolating, and advising in emergency situations to ensure public safety
• Determine cause of customer/system problems, repair, or recommend proper course of action needed to correct problem
• Inspect system equipment, diagnose problems, fault locate, repair or replace malfunctioning or worn equipment, perform preventive maintenance
• Install equipment to new constructions, energize and test circuits (i.e., metering equipment, voltage regulators, lights, etc.)
• Maintain street lights, proper equipment and supplies for vehicles
• Assist with disconnections and reconnections, collections, meter installation and load management equipment removal
• Respond to engineering requests
• Attend safety and training classes to ensure safe and reliable operations
• Assist other groups/business units as needed on special assignments or situations
• Responsible for accurate interpretation of data
• Manage stray voltage issues, perform light forestry work, ensure contractor compliance
• Solve radio and television interference problems, perform meter and service work
• In summer, 30% of time spent on locate activity.  Meter reading part of responsibilities

Minimum Qualifications

• The applicant must have completed a Federal or State formal training for a Journeyman Lineman with approve supporting documentation or have had experience as a qualified (max) Line Mechanic

• Applicant must have a valid driver’s license and meet the company’s requirements for driving.  The selected applicant must obtain a commercial driver’s license (CDL) within 90 days of entry into the job

• The selected applicant must reside within 30 driving miles (Troubleshooters in areas with 24/7 coverage and all Electric Operations employees in the southeast Wisconsin areas, must reside within 40 driving miles) of their headquarters or, if applicable, their crossroads location.  In addition, employees in Customer Operations headquartered at a location that has an associated service territory may also reside within the applicable service center territory.  Such employees will be required to relocate to meet this residency requirement within 18 months from date of physical transfer

Testing Requirements

Construction and Skilled Trades (CAST) - Other level: Comprehension of pictured mechanical principles such as gears, levers, pulley systems, water flow, etc.; arithmetic skills in calculating distances shown in prints and drawings; and the ability to read and understand written material.