Customer Service Supervisor

We Energies serves more than 1.1 million electric customers and 1.1 million natural gas customers in Wisconsin. We Energies alo provides steam to customers in downtown Milwaukee.

We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our Milwaukee, WI location. This position is currently a full-time in-person role.

Job Responsibilities

The Customer Service Supervisor is responsible for the following duties:

Lead a team of Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees
Provide a high level of proactive service to We Energies gas and electric customers
Provide coaching, counseling, discipline, training and development to team members as required
Establish performance management and development plans (goals) annually with each team member
Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained
Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues
Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally
This position is part of a rotation for on call/off hours response

Minimum Qualifications

Associate's Degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
3+ years of customer service experience
Strong leadership ability and above average communication skills, including effective negotiation and client commitment management
Must meet company standards for driving and maintain a valid driver's license

Preferred Qualifications

Bachelor's Degree

End Date: 10/09/2024

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

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WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements

Location:

Milwaukee, WI, US, 53208

Company: We Energies (WE)

Req ID: 4240