Operations Supervisor

Job Summary

The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit. This includes (but not limited to) supervisory tasks in Gas Operations related to construction, design, planning, and scheduling for MGU gas transmission and distribution systems. The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company’s transmission and distribution infrastructure within an assigned area. Operations Supervisors ensure that all customers’ needs are met in a safe, efficient and timely manner through the effective management/utilization of personnel, equipment, and materials. Their first concern is to ensure the safety of employees, customers, and contractors during all work applications.

The Operations Supervisor may be rotated to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization.

Job Responsibilities

• Plan, coordinate and conduct safety meetings 
• Conduct sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques as needed
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues
• Supervise all customer requests to meet deadlines on a timely basis
• Work through various channels to keep customers informed prior to and during planned outages
• Coordinate activities for storm restoration/gas emergencies 
• Work with Customer Service group, or others, to audit work from design through construction
• Provide feedback to appropriate work groups, or contractor work force, for process improvement
• Visit work sites
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations
• Manage area budget
• Coordinate facilities management for repairs, maintenance, etc.
• Represent the office or the area on special projects teams, committees, and industry organizations as assigned
• On call rotation duties as Supervisor standby

Minimum Qualifications

• High School Diploma, HSED, or GED
• Must possess and maintain a valid driver's license
• Five plus years experience in a distribution/construction operations trade and/or five plus years experience in supervision of direct reports
• Must live or relocate to the Grand Haven Michigan Gas Utilities service territory or within a 30 mile circle of 1708 Eaton Dr, Grand Haven, MI 49417
• Working knowledge of union contracts and employee relationship building
• Strong communication and organizational skills are a benefit
• Experience with Microsoft Office (Word and Excel)

Preferred Qualifications

• Associate Degree in a technical, business, supervisory management, or related field
• Experience with technical, process and business procedures in natural gas distribution areas 
• Experience with construction diagrams 
• Experience interpreting Michigan Public Service Commission rules 
• Experience with informal or formal leadership
• Experience coordinating and managing work assignments and small/large scale projects
• Experience with safety rules